Version 1.0 – 20 March 2026
Couch-work.com (the “Service”) is a practice management platform for therapists that enables scheduling, client records, session notes, billing, outcome measures, telehealth, and compliance management. The Service is operated and owned by Jelifish Ltd. These Terms & Conditions and the Privacy Policy constitute the full legal agreement between you (the “Customer”, “you” and “your”) and Jelifish Ltd (hereafter referred to as “Couchwork”).
The terms, conditions, and notices contained in these Terms & Conditions must be agreed to and accepted without qualification or amendment in order to obtain the Service. By using the Service, you agree in full to all terms and conditions of this Agreement. If you do not agree to these terms and conditions then please do not access or use the Service.
1.1 In this Agreement the following terms shall have the following meanings unless the context requires otherwise:
2.1 Couchwork shall provide the Service to you in consideration for the due and timely fulfilment of your obligations under this Agreement.
2.2 Use of the Service is at all times subject to this Agreement and by using the Service, you confirm acceptance of and agree to be bound by this Agreement.
2.3 Couchwork reserves the right to amend these terms and conditions or charges for the Service at any time with 30 days' notice. Notice shall be given by email to your registered address and by banner within the Service.
2.4 Couchwork shall make reasonable endeavours to manage and maintain a professional Service, Platform, and Website.
2.5 Couchwork shall grant you a non-exclusive, non-assignable, non-transferable right to use the Service in accordance with these terms.
2.6 Couchwork shall provide support via email at hello@jelifish.co.uk and through the in-app help resources.
3.1 You may only use the Service for lawful purposes and at all times in accordance with these terms. The Service is intended for use by qualified therapy professionals (registered with BACP, UKCP, BPS, NCS, BABCP, or equivalent) or trainees under supervision.
3.2 You will not, nor will you authorise or permit any other person to, use the Service or the Website:
3.3 You are solely responsible for the accuracy, completeness, and updating of all Customer Information. Couchwork shall not be liable for any errors or inaccuracies in Customer Information.
3.4 You are responsible for obtaining appropriate informed consent from your clients before entering their data, including explicit consent for video session recording.
3.5 You are responsible for notifying any applicable terms to your End Users and for ensuring that your End Users comply with such terms.
3.6 You warrant that the name, email address, phone number, and payment information provided when registering for the Service is correct and you agree to update your account immediately in the event of any changes.
3.7 You warrant that you possess the legal right and ability to enter into this Agreement and to use the Service in accordance with this Agreement.
3.8 You will not sell or re-sell the Service to any third party.
3.9 Any breach of this clause 3 shall be deemed to be a material breach and shall entitle Couchwork to immediately terminate the Agreement.
4.1 Other than as cannot be excluded in law, all warranties, express or implied, are expressly excluded, including but not limited to implied warranties of merchantability and fitness for a particular purpose in relation to the provision of the Service.
4.2 Couchwork does not warrant that the Service will be error-free or virus-free or operate without disruption.
4.3 Couchwork is a practice management tool, not a medical device. The Service does not provide clinical advice, diagnosis, or treatment recommendations.
4.4 Outcome measures (PHQ-9, GAD-7, CORE-10/34, PCL-5, AUDIT-C, ORS, SRS) are presented as data collection and scoring tools only. Clinical interpretation is solely your responsibility as a qualified practitioner.
4.5 AI features (session note drafts, treatment insights) available on the Premium tier are assistive tools only. You must review, edit, and take full clinical responsibility for all notes and clinical decisions. AI-generated content should never be relied upon as clinical advice.
4.6 The Service is not intended for emergency or crisis situations and does not provide emergency services.
5.1 Free Trial: a 14-day free trial is provided. No payment details are required during the trial. At the end of the trial, a paid subscription is required to continue using the Service.
5.2 Support: support is provided via email at hello@jelifish.co.uk and through in-app resources.
5.3 Service communications: updates about the Service will be sent, including new feature updates, service updates, and support updates. If you do not want to receive these, you can opt out at any stage.
5.4 Telehealth: video sessions are powered by AWS Chime. Couchwork is a technology platform, not a healthcare provider; the therapeutic relationship is between you and your client. You bear sole responsibility for obtaining informed consent from clients before recording. Couchwork does not monitor or access the content of video sessions.
5.5 Service availability: Couchwork targets 99.9% uptime measured monthly, excluding scheduled maintenance and force majeure events. Scheduled maintenance will be notified with at least 48 hours' notice where possible.
6.1 You agree to pay the Service Fee for your use of the Service at the prices disclosed on the Website.
6.2 Prices may be subject to change with 30 days' notice. Existing billing periods will be honoured at the current price.
6.3 All pricing disclosed on the Website is invoiced and paid in Great British Pounds sterling (GBP) and is exclusive of value added tax (VAT). VAT will be added at the point of payment where applicable.
6.4 Three subscription tiers are offered:
6.5 Payments are processed by Stripe (card payments) and GoCardless (direct debit). Couchwork does not store card details. Stripe's terms of use apply at stripe.com/gb/legal/ssa.
6.6 Invoices will be issued automatically on each billing date. You can view invoices and update payment details within the Service.
6.7 If a payment fails, Couchwork reserves the right to suspend the Service. If a valid payment is not received within 14 days, all Customer data may be deleted and the account terminated.
6.8 Cancellation: you may cancel your subscription at any time through the account settings within the Service, in a single step. The Service will remain available until the end of the current billing period. Subscriptions renew automatically; a reminder will be sent before each renewal.
6.9 Refunds: monthly subscriptions are not refunded for partial months. Annual subscriptions may be refunded on a pro-rata basis if cancelled within the first 30 days.
6.10 Upgrades and downgrades: upgrades take effect immediately. Downgrades take effect at the end of the current billing period.
7.1 You shall not attempt to circumvent system security or access the source code of the Software or the Website.
7.2 You shall keep confidential any passwords or other security information relating to the Service.
7.3 You are responsible for the security and proper use of all user IDs and passwords used in connection with the Service and must take all necessary steps to ensure they are kept confidential and not disclosed to unauthorised persons.
7.4 You must immediately inform Couchwork if there is any reason to believe a password has or is likely to become known to someone not authorised to use it.
7.5 Couchwork reserves the right to suspend access to the Service if at any time there is or is likely to be a breach of security.
8.1 To terminate the Agreement you must cancel through the account settings within the Service.
8.2 On termination, you will have a 30-day window to export your data using the in-app export tools. After this period, all Customer data will be deleted, except where legal retention obligations apply.
8.3 On termination, any balance due will be invoiced and collected in accordance with clause 6.
8.4 Couchwork may terminate this Agreement without notice if you are in material breach of any part of this Agreement. A 14-day cure period will be provided for non-material breaches where possible.
8.5 If Couchwork terminates for convenience, a minimum of 90 days' notice will be provided along with a pro-rata refund for any unused annual subscription.
Your attention is particularly drawn to this clause.
9.1 Nothing in this Agreement shall operate to exclude or limit liability for:
9.2 Couchwork shall not be liable for any indirect, incidental, sequential, or consequential loss or damages including (without limitation) loss of profits, business, earnings, or opportunity.
9.3 Couchwork shall not be liable for clinical outcomes or decisions made using information from the platform. The therapist bears full clinical responsibility.
9.4 Couchwork shall not be liable for losses arising from third-party service failures (Stripe, GoCardless, AWS, Xero, QuickBooks).
9.5 Aggregate liability under this Agreement shall in no event exceed the Service Fees charged to you in the preceding 12-month period or £500, whichever is greater.
9.6 If you qualify as a consumer under the Consumer Rights Act 2015, the Service must be provided with reasonable care and skill, and certain exclusions in this clause may not apply to the extent they are unfair under that Act.
10.1 All Intellectual Property Rights in Customer Information (“Customer Intellectual Property”) are and shall remain your property. You retain full ownership of all your data.
10.2 All Intellectual Property Rights in the Service, Software, Website, and any associated material are and shall remain the sole property of Jelifish Ltd.
10.3 You grant to Couchwork a non-transferable, royalty-free licence to use your content solely for the purposes of providing the Service.
10.4 Couchwork grants you a non-transferable, non-exclusive, royalty-free licence to use the Service for the purposes of this Agreement.
11.1 You remain solely responsible for any transactions entered into between you and your clients or any other third parties.
11.2 You agree to indemnify and keep Couchwork indemnified from any claim brought by a third party resulting from: your use of the Service, any breach of your obligations under this Agreement, failure to obtain required consents (including recording consent), and any claim from your clients relating to the therapeutic relationship.
12.1 The parties acknowledge that for the purposes of Data Protection Legislation, you are the Data Controller and Couchwork is the Processor in respect of any client Personal Data.
12.2 Couchwork shall process Personal Data only in accordance with your instructions and shall not process it for any purpose other than providing the Service.
12.3 Each party warrants that it will process Personal Data in compliance with all applicable laws.
12.4 Couchwork warrants that, having regard to the state of technological development, it will take appropriate technical and organisational measures against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
12.5 You acknowledge that Couchwork is reliant on you for direction as to the extent to which it is entitled to use and process Personal Data. Couchwork will not be liable for any claim arising from any action or omission that resulted directly from your instructions.
12.6 All data is stored in the United Kingdom (AWS eu-west-2, London). The full details of data processing are set out in the Privacy Policy.
13.1 Each party shall keep confidential all information concerning the business, finances, technology, and affairs of the other party and other information which is identified as such or is confidential by its nature (“Confidential Information”).
13.2 Confidential Information may be disclosed to employees, affiliates, and professional advisers who need to know the information but may not be disclosed to any other party without written consent.
13.3 The obligations of confidentiality shall not be affected by the expiry or termination of this Agreement, but will remain in effect for 2 years after termination. For Clinical Data, confidentiality obligations apply indefinitely.
If either party is unable to perform any obligation under this Agreement because of a matter beyond that party's reasonable control including, without limitation, flood, fire, explosion, war, acts of terrorism, civil disorder, industrial disputes, pandemic, breakdown of plant or machinery, default of suppliers or sub-contractors, cyber-attacks, or acts of government, that party will have no liability to the other for that failure to perform. If a force majeure event continues for more than 90 days, either party may terminate with a pro-rata refund for any unused annual subscription.
15.1 Notices given under this Agreement shall be in writing in the English language.
15.2 Notices shall be delivered by email. You must keep your registered email address current.
15.3 A notice given by email shall be deemed received on receipt of the email.
16.1 You will not assign, resell, sublease, or in any other way transfer the Service or any of your rights or obligations under this Agreement without prior written consent.
16.2 Couchwork may assign or transfer its rights or obligations under this Agreement to an affiliate or successor by written notice to you.
17.1 This Agreement and the Privacy Policy set out the entire agreement between the parties and supersede any previous agreement in relation to the subject matter.
17.2 No person or undertaking that is not a party to this Agreement shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms of this Agreement.
17.3 If any provision of this Agreement is found by any court to be invalid, unenforceable, or illegal, the other provisions shall remain in force.
17.4 Nothing in this Agreement shall be construed as creating a partnership or joint venture of any kind between the parties.
17.5 This Agreement and any disputes arising out of or in connection with its subject matter are governed by and construed in accordance with the law of England and Wales.
17.6 The parties irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising in connection with this Agreement. If you qualify as a consumer, you retain the right to bring proceedings in the courts of your domicile.